Put a senior technician's knowledge in every junior tech's field of view — so they close the job on the first visit, every time.
"I spent 3 hours on a commercial unit last week because I'd never seen that model before. I had to call my supervisor twice and still needed a return visit. That's $800 in lost revenue."
This happens thousands of times daily. With a shortage of 110,000 qualified technicians, callbacks are eating your margins.
Everything a tech needs — from first scan to closed job — built into one pair of glasses.
Real scenarios from crews piloting SkillLens. Different tech levels, different faults — same result every time.
Lennox split short-cycling on a Friday afternoon. Jin's never seen this fault before. He asks the glasses. SkillLens surfaces the unit's full history — a slow refrigerant leak flagged 6 months ago, never resolved. Walks him through the exact check sequence. Schrader valve. Fixed in 11 minutes. Customer signed off. No callback, no truck roll, no rescheduled appointment.
Daikin VRV buried in a steel-framed basement — zero cell, no WiFi. The old playbook: call the office, wait, guess, or come back. With SkillLens, on-device AI responds in under 2 seconds. Full BMS-link reset walkthrough. Session recorded in 3K offline, synced the moment she walks out. No second crew. No day-rate truck roll.
Reversed-wired condenser fan on a 20-ton unit. AI confidence drops — SkillLens flags it automatically. Marcus says "get me an expert." In 90 seconds, a senior engineer is live in the glasses POV. Sees exactly what Marcus sees. Talks him through the rewire in real time. No phone tag, no blurry photos, no miscommunication. Unit back online, same visit.
The ops lead used to chase techs for job notes. Now every session auto-archives: 3K POV video, full AI conversation log, fault classification, parts used. She pulls up the two techs with the highest callback rates, watches their flagged sessions, and gives targeted coaching. No extra admin work. One session clip replaced two hours of classroom training.
A read on your whole field operation — what you spent, what you saved, who needs coaching, where you have coverage gaps.
30-minute field demo. Bring a tough fault from your backlog — we'll resolve it live with one of your own techs. If we don't, lunch is on us.